Air Canada is one of those airlines that people love to hate, and a new comedy skit shows you precisely why.
"This Hour Has 22 Minutes" decided to lampoon the Canadian carrier following its tumultuous, yet financially successful 2013.
The skit starts off with Trevor, an Air Canada customer service representative, sounding off options for people seeking assistance.
"To rebook a cancelled flight, press one. To reclaim lost luggage, press two," says a straight-faced Trevor played by Shaun Majumder.
"If you have special needs and we wouldn't let your service dog on the plane, press three," says Trevor, a reference to Air Canada's rejection of a war veteran's request to bring her service dog on board because she had post-traumatic stress disorder (PTSD).
At the time, Air Canada said it was because they didn't recognize PTSD as a medical condition. It has since apologized for the incident, saying it was a "misunderstanding."
The skit continues to dig at the airline's past follies including losing a customer's dog and then denying it ever happened. It concludes with over-the-top scenarios like shoe theft, half-eaten airline food and a flight attendant calling out a traveller for leaving a foul smell in an airplane lavatory.
Despite the blunders the airline has faced, Air Canada looks to post its second annual profit in its most recent fiscal year, turning around the business thanks to cost-cutting measures, the Star reports.
Now if only they can turn around their public relations...
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