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Globe And Mail Paywall Upsets Readers Unwilling To Shell Out $20 A Month For News Site

Irate Globe And Mail Readers Slam Paywall
Flickr: rommy ghaly

The Globe and Mail's digital edition will disappear behind a paywall on Oct. 22, and many of the national daily newspaper’s online readers reacted with disappointment and hostility to what some see as an excessive subscription price.

Faced with years of declining ad revenue, newspapers around the world have been shifting to a subscriber-supported business model that sees online readers paying for access to the newspaper's website. The New York Times, Los Angeles Times, Wall Street Journal and The Times of London are among the papers that have made the switch.

Globe readers will get 10 free articles every month, and those who want more will have to pay $19.99 a month to access the website without restrictions, the Globe announced in an article Monday morning. (Weekend-only subscribers pay $4.99 a month, while print edition subscribers will continue to have full, free access.)

That didn’t meet with applause in the paper’s robust online comments section.

“Bye,” was the one-word comment that got the most up-votes on the article by the Globe's media reporter, Steve Ladurantaye. More than 1,500 comments had been left on the piece by mid-day.

Another commenter, also heavily upvoted, argued that although the Globe is generally recognized as Canada’s premier national newspaper, it doesn’t have the werewithal to pull off the subscriber wall.

“I do not believe that the [New York Times] meter model will work with your publication ... because very simply put your content is nowhere near the world class quality and quantity of the NYT,” commenter greencanoe wrote. “Moreover, there is still a large volume of good quality content from other internet ad based media that are still available to online users. This is where I will be taking my news-reading eyes.”

The reader was referring to the New York Times’ move to go behind a paywall in recent years, which observers have generally lauded as a success. The Timescharges as much as $35 (U.S.) per month for online access, but lower-tier services are priced for as little as $15 per month, some $5 less than the Globe's planned monthly fee.

The Globe’s model appears to be focused on a smaller but more affluent target readership. As it prepares readers for the paywall, the paper is also re-launching its Report On Business section with Report On Business Insight and Streetwise, two features that will only be available to subscribers of Globe Unlimited, the Globe website’s new digital brand.

The paper is billing the new business features as “exclusive analysis and commentary for the business audience.” In this respect, its model more closely reflects that of the Wall Street Journal, which is behind a paywall and succeeding because of its specialized, affluent business news audience.

The Journal and the Times are two paywall models the Globe studied before settling on the scheme it announced Monday, the Canadian Press reported earlier.

"I think there is a broader general move towards charging for content," Globe publisher Philip Crawley said earlier this year. "It doesn't mean that everything is sealed off because it's a metered paywall, it means that if you go beyond a certain number of stories you want to access you end up paying something for the privilege of doing that."

The Globe follows several Postmedia-owned newspapers that became among the first in Canada to charge subscribers per article earlier this year. The National Post started charging readers outside Canada this summer, while the Ottawa Citizen and Vancouver Sun began charging all online readers.

Those paywalls are more permissive than the Globe model, with readers being allowed 15 free articles monthly before having to pay $7.95 a month for the Vancouver Sun or $9.95 a month for the Ottawa Citizen.

Postmedia is widely expected to follow up with paywalls at its other daily newspapers, which include the Calgary Herald and the Edmonton Journal.

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