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Why Websites Should Kill Their Comments

Whether we like it or not, the great discourse and online conversations are being clouded and polluted with spammy comments. If you have ever blogged, you will note how difficult it can sometimes be to sort the wheat from the chaff.
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If the comments following this post or any others were gone, how much of a difference would that make?

Last week, Popular Science shut off the comments on their website. In an article titled, Why We're Shutting Off Our Comments, online content director, Suzanna LaBarre stated: "Comments can be bad for science. That's why, here at, we're shutting them off. It wasn't a decision we made lightly. As the news arm of a 141-year-old science and technology magazine, we are as committed to fostering lively, intellectual debate as we are to spreading the word of science far and wide. The problem is when trolls and spambots overwhelm the former, diminishing our ability to do the latter."

You would think that there must be technology to moderate these bad comments and fix it. You would be wrong.

This past week was also the ten year anniversary of my blog, Six Pixels of Separation. With close to four thousand blog posts over the past decade, the daily publishing schedule -- along with my commitments at Twist Image -- sometimes makes it very time-challenging to sift through, filter and moderate the immense amount of spam, linkbait and more nefarious types of comments that the blogging platform doesn't trap and winds up being published to the world. Combined, it's a overwhelming amount of work to sanitize. I can't imagine what the volume must be like at Popular Science or at the Huffington Post.

A few bad apples can spoil the barrel.

Prior to the mass popularization of social media, there was an interesting functionality for blogs called the trackback. You have to frame the world back then: there was no Twitter, Facebook, Pinterest, etc... If someone wanted to really expand on something that was written in a blog post, you could write your own blog post about it, and the blogging platform would almost-magically leave a comment-like link on the original post that inspired your writing. This would inform the original blog post that you have added to the discourse in another location. The spirit of the trackback was to allow those who wanted to expand upon a concept -- in longer form -- to not annoy the flow of the blog post and comments. The power of the trackback was that it created a link on the more popular blog sites back to someone else's blog.

Back in a world when search engine optimization ruled the world (some might argue that it still does), this reciprocated link was coveted because of how Google's page ranking system highly valued these links (especially when it came from what the search algorithm deemed a credible source). Within no time, those trying to game the system created bots and engines of automation to create a myriad of automated trackbacks. The vast majority of this became so spammy, that it rendered the value of trackbacks useless. In fact, it's hard to find any online publishers who even know or care about trackbacks today.

The blog comments of today are becoming the trackbacks of yesteryear.

Whether we like it or not, the great discourse and online conversations are being clouded and polluted with spammy comments. If you have ever blogged, you will note how difficult it can sometimes be to sort the wheat from the chaff. These nefarious groups seeking free links have become quite sophisticated. There are instances when human beings are actually generating real comments, but applying a spammy or paid link within their personal profile. All of this takes a tremendous amount of time to parse and rectify.

Are there any solutions?

In fact, there are solutions, but no technology to truly deliver on it (yet). It requires online publishers to allow the conversation to be anywhere and everywhere. Instead of having people comment directly on the blog, why not enable them to leave their own thoughts wherever their social graph is most active? Loved something that you read here? Why not tweet your comment? Post it to Facebook? Expand upon it in Medium? Write a follow-up on LinkedIn? Or whatever? Once this is done, you simply add the source link (or the blog post that got you all excited to comment on and share) and what appears after a blog post is a hybrid of curated comments and discourse from across the Web. Readers can then see not only these comments, but the platforms they were created on and the profiles of those who created it. If someone wants to add to the discourse, they simply do so on their own social networks and link it back to the source as well. Of course, this is still a problematic solution. There is nothing stopping the spammers from creating fake profiles. Still, it is a way to increase the distribution of content, while inviting people to add in the arenas that make them most comfortable and increasing the likelihood that others might see this content in new and interesting ways.

Publishers can, ultimately, wash their hands clean.

In world where anyone can have a thought and publish it in text, images, audio and video... instantly and for free to the world in a plethora of different channels and platforms, doesn't it feel somewhat archaic that our best option is to give individuals the platform to speak? Instead, shouldn't we be letting them choose their own platforms to share their opinions and what they're reading to those that matter most? If you like something that someone writes, why not create your feedback within your own ecosystem, share it with your social graph and let the two disparate publishing platforms enable the free-flowing power of ideas to spread?

Popular Science and the Huffington Post can turn off the comments...

...because that will never stop the power of comments. Comments are -- and should -- be everywhere. That is the true social nature of digital media in 2013. We all, as individuals, can comment, share and curate anything. Now, they don't need to be on someone's else's channel. They can be on our own. Perhaps, this way, we'll begin a new phase of discovering different types of bright minds as we traipse down newer rabbit holes of content with depth.

Just imagine the possibilities of a world where the comments become a new gateway to new thinking in different channels.

Mitch Joel is president of Twist Image - one of North America's largest independent digital marketing agencies. His first book, Six Pixels of Separation, named after his highly successful blog and podcast of the same name is a business and marketing bestseller. His latest book, CTRL ALT Delete, is out now.

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