One Canadian family received $80 for a $6,000 claim after they were forced to cancel their Mediterranean cruise at the start of the pandemic.
The airline says it will refund certain cancelled international flights, but won't confirm it involves only flights to the U.S. and U.K.
Flight attendants are left guessing how many of their co-workers and passengers have tested positive for the novel coronavirus.
"[Airlines] put out those flexibility policies as a way of steering people away from exercising their rights."
The industry is likely to collapse without immediate aid, a group says.
The 30-day suspension is the latest development in the fight against COVID-19.
Customer service lines for Air Canada, WestJet and Air Transat are jammed.
Budget airlines employ a host of tactics to keep fares low.
The airlines are working to regain customer trust behind the plane which was grounded after two high-profile crashes.
When will we have to stop apologizing for travelling with kids?
The federal government is granting extra time to review the $720-million deal.
“The new rules are taking away protection that passengers previously enjoyed."
Disabled passengers could see the distance they can travel shortened by new tarmac wait time rules, a lawsuit argues.
It highlights the struggle of so many working moms.
The Competition Bureau has the opportunity to change the rules ahead of a major airline merger. Will it take it?
Under a new "passenger bill of rights," airlines will be able to leave passengers stuck on the tarmac for longer than the current standard.
The airline says it is looking into the “highly concerning” incident.
The talks come days after Onex Corp. offered $3.5 billion for WestJet.
The news comes days after Onex Corp. bought WestJet.
The private equity firm has tried to buy airlines in the past.