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One Canadian family received $80 for a $6,000 claim after they were forced to cancel their Mediterranean cruise at the start of the pandemic.
The airline says it will refund certain cancelled international flights, but won't confirm it involves only flights to the U.S. and U.K.
Flight attendants are left guessing how many of their co-workers and passengers have tested positive for the novel coronavirus.
"[Airlines] put out those flexibility policies as a way of steering people away from exercising their rights."
The industry is likely to collapse without immediate aid, a group says.
The 30-day suspension is the latest development in the fight against COVID-19.
Customer service lines for Air Canada, WestJet and Air Transat are jammed.
Budget airlines employ a host of tactics to keep fares low.
The airlines are working to regain customer trust behind the plane which was grounded after two high-profile crashes.
When will we have to stop apologizing for travelling with kids?