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business deal

I run my business with house rules and boundaries in place, and I made the error of bending many of those policies to accommodate one person. Unfortunately, it resulted in them assuming all of our rules and agreements held no ground.
While the philosophy of why we work continues to evolve and modernize, it still feels like we hold on to the dogma of what business is supposed to be. Perhaps with all of this moral awakening, sharing on social media, connecting to others and events like Occupy Wall Street or the Arab Spring, we should be paying closer attention to the human bottom line rather than the financial one?