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I was a former senior manager at KPMG and since 1994 the owner of the Marks Group PC, a 10-person customer relationship management consulting firm based outside Philadelphia. I've written six small-business management books, most recently "The Manufacturer's Book of Lists" and βIn God We Trust, Everyone Else Pays Cash: Simple Lessons From Smart Business People.β Besides Huffington Post, I write daily for The Washington Post and weekly for Inc. Magazine, Entrepreneur Magazine, Fox Business and Forbes. I make no compensation from the number of people who read what I write here. Follow me on Twitter, Facebook, and LinkedIn.
