Heather R. Younger, J.D., CCXP

Founder& CEO in charge of inspiring clients to engage their employees, electrify their cultures and develop their leaders.

Heather, Founder & CEO at Customer Fanatix, is a culture, employee engagement and leadership consultant, trainer, coach and speaker with proven expertise in building Voice of the Employee cultures and acting as catalyst for cultural & process improvements. Heather is a frequent author on LinkedIn’s Pulse platform, a blog contributor for Huffington Post and a member of SHRM and the organizational development community. Heather's best-selling book, The 7 Intuitive Laws of Employee Loyalty, is a guidebook for leaders to improve employee engagement and loyalty. Heather truly believes that the fastest way to transform customer experience is to transform organizational culture into an environment focused on breaking down silos, aligning around a common purpose, empowering employees to do their best work and reinvigorating leaders to take ownership in their role in creating all of it. Heather lives in Aurora, Colorado with her husband and four children. She enjoys hanging around with her crew. You may also find her trying to sneak in a movie all by herself for some peace and quiet.