Kevin T. McCarney
Businessman and author Kevin T. McCarney, has been in the customer service business all his life. He founded a small group of restaurants in Los Angeles in 1984 called Poquito Mas. He has studied interpersonal communication throughout his successful career and through experiences in his personal life. His book, The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business (2011, O'Connell House) is available now. Please visit BigBrain.com for additional information.