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Ted Cadsby, MBA, CFA, ICD.D is a corporate director, best-selling author and researcher/writer/speaker on the topic of complexity and decision making. As a former executive vice-president of one of Canada's largest banks, he led 18,000 employees in Canada and internationally in retail banking and wealth management services. His most recent book, Closing the Mind Gaphttp://tedcadsby.com/ is published by BPS Books. www.tedcadsby.com