No one masters communication completely. The topic, like world cultures, keeps growing as new technology and new thought leaders emerge.
I've never met anyone who claimed to be a lousy communicator. Most people think they communicate well. Yet, given the current political unrest, racial tensions, international conflicts, and divorce rate, how could that be? How could the civil discourse be so uncivil?
Having the following communication standards might help:
- Strong communicators tell the truth: Telling the truth--without twisting the timeline, adding information, omitting information, editorializing, distorting the facts, or otherwise misrepresenting a situation or information--becomes the foundation for all other interactions between two people. Truth-telling is the circuitry for trust. When that connection is broken, there's no basis for further attempts to communicate.
Listening (not just hearing) benefits strong communicators several ways: 1) You demonstrate interest in the other party. 2) You learn. 3) You can respond appropriately.
Marco will find it difficult to persist in his opinion for several reasons. 1) The disagreement has become public, where onlookers must take a "side" for winners and losers. 2) Winning will now involve ego.