Travel

Discount Airlines Get Fewer Complaints, But It's Not Because They Have Better Service

JetBlue airplanes at their gates at John F. Kennedy Airport in New York, Wednesday, Nov. 27, 2013. (AP Photo/Seth Wenig)
JetBlue airplanes at their gates at John F. Kennedy Airport in New York, Wednesday, Nov. 27, 2013. (AP Photo/Seth Wenig)

Airline passengers complain dramatically more about large airlines than they do about discounters, even when the actual quality of the carriers’ performance is similar, according to a new paper that examined traveler complaints to the federal government over a decade.