BOOKS

Barnes & Noble Ranked No. 1 In Customer Experience Index: Do You Agree?

Barnes & Noble, Inc. (NYSE: BKS), the world's largest bookseller, today announced that it has been ranked the number one company in Forrester Research's 2010 Customer Experience Index (CxPi). According to the report titled The Customer Experience Index, 2010, published by Forrester Research, "Barnes & Noble grabbed the top spot for the second year in a row" with an "excellent" rating.

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