An email with the subject line "Complaint from your customers" may be a scam, according to an urgent scam alert issued today by the Council of Better Business Bureaus.
The Council warned businesses and consumers that the return email address, email@example.com, is not an address the BBB uses, according to an email from BBB spokesperson Kelsey Owen. The fake scam email is signed with the address of the Council of Better Business Bureaus, which is the national office of the BBB system, but links to a non-BBB website. Owen, in her email alert, warns, "Do NOT click on the link."
While a scam email has been circulating for a couple weeks, the Council of Better Business Bureaus received another email with a malicious link today. "We're considering this a second wave," Owen told The Huffington Post. She confirms that other businesses have received the suspect email today: "The phones are ringing off the hook."
The BBB has requested that recipients of the scam email alert the BBB at https://www.bbb.org/scam/report-a-scam/.
In the meantime, Owen says they're trying to track down whoever sent the email. "We have the FBI looking into it," she says.