Travel

Chloe Boyce, 9-Year-Old Girl, Stranded For Five Hours Over Southwest Mix-Up (VIDEO)

A 9-year-old Tennessee girl heading to New York City to spend Christmas with her grandparents was left stranded in the Baltimore airport for five hours.

Chloe Boyce, of Clarksville, was put on a Southwest flight by her mother, Elena Kerr, on Tuesday, to New York's LaGuardia airport with scheduled stops in Columbus and Baltimore, Nashville's WKRN reports.

She was supposed to be picked up by her aunt and cousin at the airport, but when Boyce didn't deplane when the flight arrived at LaGuardia, her frantic aunt called Kerr, asking, "Were you going to call and tell me she was going to be late?"

Kerr than describes "the worst day of her life" while she waited for an hour for Southwest to locate her daughter, Kerr told MSNBC. Southwest did not notify Kerr nor her sister that the flight had stopped in Cleveland due to weather and that Boyce was rescheduled on another flight to New York once she arrived in Baltimore.

Kerr told ABC2 that Boyce was taken off the plane and was rebooked. "Someone took her off the plane...probably because she's a child and she's not going to say, 'No, you can't rebook me.' She doesn't know any better," Kerr told the station.

While at the Baltimore airport, a Southwest flight attendant "walked her to Hudson News to get her a drink and some snacks and the pilot bought her dinner,” Kerr told MSNBC. “But while she was there no could tell us where she was," she added.

Southwest, for their part, has issed an apology and has refunded the price of Boyce's ticket (ABC2 reports that the family has also been issued a flight voucher.). In a statement to MSNBC, the airline said, "Our unaccompanied minor policy aims to minimize these kinds of situations ... by only ticketing them on itineraries that don't require an aircraft change. In this case, the unscheduled change of planes resulted in the connection, a delay and distress for the family which we certainly regret and have apologized for in our conversation with the family of our customer.”

As for Boyce, her mother says that she won't be flying home alone post-Christmas. "I'm going to be driving the 17 hours to New York to get her," she told MSNBC.

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