Let me set the scene for you. I live in Hershey, PA and each summer I drive to Bluffton, South Carolina to visit my parents with my two young sons. That's right -- road trip with two young sons. GAAAAHHHHHHHHHHHHH! I know, I do this willingly. I am very fortunate to have my sister help me on the way down and my mum to help me on the way back up. Your highway side shops are the most valuable entities to us on the road besides gas stations and Dairy Queens.
Well, we've returned and the great unpack, launder, clean out the car, and get over the fact that vacation is over has begun. I cleaned out the car last evening and needless to say found more than one Starbucks scrap; green splash sticks, crumbs, cookie wrappers, cup sleeves, crumbs, straw wrappers, crumbs, etc. Needless to say my whole family is in love with your baked treats. The chocolate chip cookies and chocolate marble loaf are two favorites. I appreciate the fact that your coffee is NOT weak, it's made strongly, and you accommodate whatever size, milk, sugar free, iced, hot, soy, red eye, black eye I'm feeling for the moment. Anyone who knows me knows I appreciate your well-made cup of coffee.
Ok, to the point; as I cleaned out my car I found a cookie wrapper of two cookies that my boys annihilated before I realized that the cookies were out of date. They're fine, no worries. My argument is if I am paying $1.95 a cookie I should not have to worry about something such as the expiration date. Because you are Starbucks, and yes, I'm profiling, I am expecting any food item I buy to be in date and obviously checked. I am expecting the coffee to be hot. You offer a free drink if you make mine wrong. Who makes a venti no room blonde roast wrong? Your stores are set up to look a certain way, your employees are trained in such a way that they must say a drink size, followed by shots, followed by milk, followed by drink name followed by whip/no whip. "May I call?" (I might have messed up that order, but it's not my job to know, it's your employees'.) Don't you only allow your coffee to sit in a carafe for a period of time? If time's up, you pour it out? Your company acts as though the "coffee" has an unwritten expiration date. Hmm?
I'm just sayin',