How a small scene in a TV show created a real-life connection

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Of all the people who read that post, knowing that Glenn had seen it meant the most to me. It had never occurred to me that he would.

<p>Receiving a letter from our former mailman made my day. </p>

Receiving a letter from our former mailman made my day.

Katherine Hedland Hansen

When I wrote a blog post about how the scene with the mailman on “This is Us” touched me, it was personal. I wrote about how my late mom and her mailman, Glenn, became friends, and how he mourned her death along with us. That scene brought it all back.

My dad, who had Glenn’s address because they still exchange Christmas cards 14 years later, wanted to share the post with him. While it – amazingly to me – was being shared thousands of times on Facebook by fans of the show – my dad went the more traditional route. He printed out a copy of the post I wrote, put it in envelope, and mailed it to Glenn. Which seemed appropriate, of course.

My dad got a letter back a few days later. You know, one of those-handwritten things on lined paper that mailman deliver. My dad sent me the letter, which brought more tears, as Glenn recalled the conversations he and my mom had over the years.

"I believe I learned more about compassion, integrity, politics, and strength of character through adversity than I gave,” his letter said.

Glenn said he watches This is Us and had seen the episode with the mailman. It turns out someone he knows in North Carolina had seen the story I wrote on the Huffington Post, realized it was about him, and forwarded it to him the day before he received my dad’s letter. Of all the people who read that post, knowing that Glenn had seen it meant the most to me. It had never occurred to me that he would.

He remembered with fondness the people he met during his career as a mail carrier.

“I will always cherish my years on my route, with untold memories of the wonderful people who lived there,” he wrote.

Many of those people are my lifelong friends who grew up in the same neighborhood. Several of them commented on Facebook that they remembered Glenn too and recalled kind interactions he’d had with their families.

“I too, had Glenn as my mailman, and FRIEND for years," one of my good friends commented. "It's amazing what a difference a seemingly insignificant or random person can make in our lives! He became like family to our family, during a difficult time of life as well.”

Another remembered him making up the difference when a letter arrived with postage due.

I guess it’s not as uncommon for mail carriers to get to know their customers as I thought. Bill Chott, the actor who played the mailman, also quickly learned how much the tender scene meant to people. He was flooded with Facebook and blog messages from people who loved his portrayal, some of whom shared stories about their mail carriers. The Postal Service even interviewed him for a story.

But still, Glenn is special. Though injuries he sustained during years of delivering mail in the rough Alaska weather forced his retirement and move to a warmer climate, he still connected with people. He helped run a food bank, raising as many as 1,000 pounds of organic vegetables per year to feed the hungry. He volunteered at a prison and with a hospice. None of this surprises me.

It’s a gift to have the opportunity to let people know they mattered to you. Now that I had his last name, I wanted to reach out to Glenn personally, tell him why I wrote the post and how he had touched not only our lives, but many others. I thought about looking him up on Facebook or trying to find an email address.

But first, I mailed him a letter.

This post originally appeared on www.kheadlines.com.