McDonald’s will require customers inside all of its U.S. restaurants to wear masks or face coverings beginning Aug. 1.
The company said it would also install protective panels throughout its dining and cooking areas, and said it has delayed reopening dining rooms for an additional 30 days.
“The latest science suggests droplets have the potential to stay in the air for extended periods of time, increasing the risk of virus spread, especially from asymptomatic carriers,” the letter, co-authored by McDonald’s USA President Joe Erlinger, reads. “As a result, the most recent guidance from the Centers for Disease Control (CDC) reiterates face coverings are an effective way to prevent the spread of COVID-19.
“To that end, and in order to protect the safety of our employees and customers, we will ask all customers to wear face coverings when entering our US restaurants effective August 1.”
The company said that in the event a customer decides not to wear a facial covering, it will have procedures in place “to take care of them in a friendly, expedited way,” and that it will make resources available for employees “who want to revisit de-escalation training.”
That de-escalation might be called for is not an abstract possibility. Earlier this month, Maria Resendiz, a 19-year-old McDonald’s employee in Oakland, California, was physically assaulted by a drive-thru customer after she told him masks were required at the location.
Resendiz’s injuries required treatment at a nearby hospital. She said the assailant also aimed a string of racial slurs at her.
“I get it about the situation we’re in with COVID and that people are stressed but that’s not an excuse for workers at fast food restaurants to risk their lives,” she told the San Francisco Chronicle. “We’re not burgers and fries. We’re humans. Two McDoubles and a small fries, that’s not something that’s worth getting injured over.”
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