Hey, McDonald's employees, smile!
The fast-food giant is urging its franchises to be more congenial with customers, the Wall Street Journal reports.
Twenty percent of patron gripes focus on mounting "friendliness issues," according to the report, No. 1 being rudeness. One slide in a presentation between McDonald's executives and franchise owners said "service is broken."
McDonald's declined to comment when contacted by The Huffington Post.
Some restaurant chains, such as Pret A Manger, have reportedly pushed beyond service with a smile. The New Republic wrote recently that "Pret keeps its sales clerks in a state of enforced rapture through policies vaguely reminiscent of the old East German Stasi."
The outlet said that if cashiers are convivial enough with a "mystery shopper" sent by the company weekly, the store gets paid extra. If not, no bonus.
Fast Company notes that Chick-fil-A workers complete an order by saying "My pleasure" instead of "You're Welcome" or some other standard response. The thinking is that "my pleasure" is classier, the trade site reported.
Incidentally, the chicken chain was tabbed as the friendliest drive-thru in a study by QSR. Chick-fil-A stores were "very friendly" 57.4 percent of the time, the survey notes. McDonald's stores were "very friendly" 27.6 percent of the time, according to the stats.
BEFORE YOU GO
How to vote
Vote-by-mail ballot request deadline: Varies by state
For the Nov 3 election: States are making it easier for citizens to vote absentee by mail this year due to the coronavirus. Each state has its own rules for mail-in absentee voting. Visit your state election office website to find out if you can vote by mail.Get more information
In-person early voting dates: Varies by state
Sometimes circumstances make it hard or impossible for you to vote on Election Day. But your state may let you vote during a designated early voting period. You don't need an excuse to vote early. Visit your state election office website to find out whether they offer early voting.My Election Office
General Election: Nov 3, 2020
Polling hours on Election Day: Varies by state/localityMy Polling Place