Late on a Friday afternoon in early 2015, Chris Novak got a strange call. As the director of Verizon’s investigative response team, he was accustomed to desperate corporations dialing into the group’s 24-7 hotline to stanch the bleeding caused by cybersecurity crises — credit card fraud, financial fraud, intellectual property theft. “We operate an emergency room for IT and data breach emergencies,” Novak said.
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