When petulant children misbehave, frustrated parents often order an "attitude adjustment." Apparently, so do bosses. Especially bosses who feel their employees are no longer offering an acceptable level of customer service.
John Herod, who runs a Schlotzsky's Deli and Cinnabon in Abilene, Texas, noticed his workers weren't smiling as much as they used to and were slower to carry out tasks. Last week Herod shut the place down, reports area news outlet KHOU.
Then he informed customers of the sudden closure with this marquee, prominently noting the need for an "attitude adjustment":
— KHOU 11 News Houston (@KHOU) December 4, 2013
ABC-13 reports the restaurant will hold a re-opening ceremony Dec. 4, after employees are retrained on how to properly clean, prepare food and interact with customers. We called the store and were told it would not re-open until Dec. 9.