Roger Greenwood was sure Bank of America had made a mistake.
The Jacksonville, Illinois man received a credit card statement that showed he had a zero dollar balance, but the bank was still charging him $39.23 in interest anyway, according to the Chicago Tribune:
In August, he charged a vacation rental to his credit card, resulting in a $5,734.13 balance. Weeks later, he received $1,450 in credits from two merchants, lowering his balance to $4,284.13.
Greenwood reportedly said he paid off the remainder of the balance before it was due, but a BofA representative told him that "credits are not considered as payments on credit accounts," so Greenwood was being charged interest on the $1,450 that the credits were supposed to have wipe out. The bank eventually reportedly said it would refund Greenwood's money "as a courtesy," according to the Tribune.
After hearing of the ordeal, The Consumerist cautioned its readers: "Word to the wise, if you got a large amount of credit back on your Bank of America credit card, better check your next statement to make sure they're not erroneously charging you interest."
This isn't the first time BofA's frustrated customers have garnered headlines. Earlier this month, the bank reportedly threatened to foreclose on a family's home after it had already been sold -- over a single dollar. And in September, a grieving widow sued BofA after she allegedly received up to 48 calls per day over a missed mortgage payment.
It doesn't stop there, either. In July, it was reported that BofA had directed $30,000 worth of Social Security payments to the wrong person.
News of Greenwood's ordeal comes just a week after BofA announced it would scrap its plan to charge customers $5 every month to use their debit cards, which elicited a large number of customer complaints and even calls for a federal investigation.
Amidst all the anger felt for big banks, BofA CEO Brian Moynihan expressed frustration with the public not seeming to notice the positive contributions his employees made in the community.
"I, like you, get a little incensed when you think about how much good all of you do, whether it's volunteer hours, charitable giving we do, serving clients and customers well," Moynihan said to employees in an October town hall meeting, as reported by Bloomberg.