Tax Preparers Make More Mistakes Than You Might Think

Set aside for a moment the financial truth that if you are getting a big tax refund, you are doing it wrong. Plenty of studies into "professional" tax preparers show they are often doing it wrong, too.
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By Bob Sullivan,

'Tis the season to see a lot of advertisements for tax preparation companies, promising to help consumers get a pile of money back from Uncle Sam. The ads are enticing -- more than half of Americans pay someone else to do their taxes. Set aside for a moment the financial truth that if you are getting a big tax refund, you are doing it wrong. Plenty of studies into "professional" tax preparers show they are often doing it wrong, too.

Last year, when Congress sent "secret shoppers" to tax prep firms, only 11 percent got them right. Mistakes ranged from giving taxpayers $52 less to $3,718 more than they were entitled to. Part of the problem, say consumer groups and the Internal Revenue Service, is that almost anything goes in the tax prep industry.

"Anyone can hang out a shingle as a tax return preparer, with no knowledge, no skill and no experience required," lamented Taxpayer Advocate Nina Olson in congressional testimony on the issue during last year's tax season.

In most states, there are virtually no rules for who can provide paid tax preparation services, and that has consumer groups coming out in force demanding new standards. A consortium published a list of voluntary standards last week, and called on state lawmakers to pass laws requiring training and certification for tax prep workers.

"Transparency of pricing, minimum training and competency standards, regulation of credit products and a prohibition on junk fees represent the key components of meaningful reform," said Michael Best, policy advocate at the Consumer Federation of America.

Will Tax Preparers Be Regulated?

The IRS has tried to regulate the tax prep industry in the past, but a federal appeals court ruled last year that the agency didn't have authority to make new rules.

The ruling stung, particularly because Obamacare has created a new layer of complexity for some tax filers -- and a new marketing tool for the industry.

"This tax season in particular is gearing up to be the most complicated in decades," said Elise Blasingame, director of community education for Georgia Watch, an advocacy group. "We will likely see more predatory and uninformed preparers than usual provide incorrect information this tax season as a result."

In last year's secret test, Congress' Government Accountability Office used two scenarios:

  • The "Waitress Scenario" involved a single mother with cash and non-cash tips, eligible for the Earned Income Tax Credit, with two children (one who lived at home) under 15, and with a deduction for student loan interest.
  • The "Mechanic Scenario" involved a married couple filing jointly with children aged 7-20 at home, itemized deductions, and non-farm W-2 business income.

Only two of the 19, or 11 percent, of the returns had the correct refund amount.

Are You Better Off Doing It Yourself?

The results were hardly shocking, however. The GAO surveyed taxpayer errors from 2006 through 2009 and found that tax returns prepared by preparers had a higher estimated percent of errors -- 60 percent -- than self-prepared returns -- 50 percent. reached out to popular tax preparation companies H&R Block and Jackson Hewitt for this story; neither responded by press time. Last year, H&R Block CEO William Cobb told Congress that his firm supported legislation that set standards.

"What we want is a level playing field," he said. "We just want to clean up this industry."

Currently, four states -- California, Maryland, New York and Oregon -- have passed laws regulating tax prep firms. The consumer groups called for state-level legislation from the other 46. Also, now that courts have blocked federal rules designed by the IRS, consumer groups are calling on Congress to pass a new federal law explicitly granting the IRS new authority.

In the meantime, the IRS has begun this year to offer a voluntary certification program to tax preparation professionals. The Voluntary Annual Filing Season Program offers a "Record of Completion" to workers who complete a six-hour refresher course, including two hours of ethics training, from an IRS-approved provider. Consumers might think to ask a tax preparer if they've taken the courses, but the program is so new, it's unclear how many tax pros have taken it.

Chi Chi Wu, a lawyer with the National Consumer Law Center, said certification is an important step, and she was hopeful tax preparation firms wouldn't object. H&R Block workers go through some training already, she said.

"We actually have some common agreement with them on this issue," Wu said.

In additional to training, the consumer groups also called for tax prep firms to be more clear about costs consumers face while seeking tax prep help. Fee structures can be as opaque as tax forms.

"One critical move that state and federal policymakers can make is to enact a disclosure box policy that allows consumers to compare and contrast fees and services," said David Rothstein, from the Neighborhood Housing Services of Greater Cleveland.

Ross H. Yednock, program director for the Michigan Economic Impact Coalition, called the lack of tax preparation rules "astounding."

"Consumers are bombarded by false or misleading advertising claims, taxpayers have little or no protection from unscrupulous actors, and inaccurate or fraudulent filings increase government costs," he said. "For the sake of everyone involved -- the millions of hardworking taxpayers, thousands of competent and honest tax professionals, and taxing agencies -- we need to pass reasonable reforms and protections in the tax preparation industry."

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About the author: Bob Sullivan is author of the New York Times best-sellers Gotcha Capitalism and Stop Getting Ripped Off. His stories have appeared in The New York Times, the Wall Street Journal and hundreds of other publications. He has appeared as a consumer advocate and technology expert numerous times on NBC's TODAY show, NBC Nightly News, CNBC, NPR's Marketplace, Terry Gross' Fresh Air, and various other radio and TV outlets. He helped start and wrote there for nearly 20 years, most of it penning the consumer advocacy column The Red Tape Chronicles. See more at Follow Bob Sullivan on Facebook or Twitter. More by Bob Sullivan.

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