The most exciting thing about working in live entertainment? The fact that it's live. No do-overs, no "oops," and, most often, no second chances. Having something to lose is at the very core of having something worth working toward. In a live world, stress is simply fuel for the brave.
Think of the people behind the scenes trying to push the VMAs along when Kanye West gave his 13-minute acceptance speech/monologue/candidacy announcement. Those folks were sweating, adjusting through numerous timelines that changed minute to minute.
Think of the publicists at the press conference when they saw the exchange unfolding between The Donald and Jorge Ramos, which was inevitably going to change the course of the afternoon. There are endless examples of the unimaginable or unpredictable moments that only the best prepared and best equipped survive. From my experience seeing many of the best in action, these are the fundamental characteristics these people share:
Never Panic.
Many moons ago, I would DJ in night clubs during my college days and I quickly learned rule #1: Never cut the music in times of distress. No matter what. A fight, a sick patron - under almost any circumstance it was our responsibility to keep everything "business as usual." Why? For everyone's safety. When you draw the attention of hundreds of intoxicated patrons to a problem, panic always ensues -- this is a natural response.
Similarly, this mindset benefits leaders. Great leaders must remain nimble and maintain the appearance of poise, even when every instinct suggests otherwise. Leadership in panic mode is death to any live event.
Surround Yourself in Trust.
No plan survives first attack, so being surrounded by a team of people you know and trust is everything. Micromanaging and centralized decision-making are dead-end plans when unpredictability is high. Great live events are built on numerous, real-time, small decisions and interactions that add up to a very significant impact (for better or worse). Unfortunately, the only way to enjoy the benefits of a trusting (and trustworthy) team is to maintain a personal track record of treating people well and being a team player. From day one, demonstrate genuine appreciation and trust for the team you are leading into battle.
Leave Your Ego at the Door.
Live events hinge on uncontrollable circumstances that leave no ego unscathed. I've been screamed at, swung at and cried on - and all of that was just at a Girl Scout cookie sale. During live events, the concept of "time" becomes secondary to the concept of "timing." Things happen and whoever is on deck at that moment to address the issue needs to be ready, willing, and able to act. Whether you're dealing with a burst pipe or a customer complaint, your ego has no place in a successful live environment.
Stressful? Sure, sometimes. Boring? Never.