Financial Services Insider

With 2014 predictions everywhere you turn, here are five more of mine that will be squarely in the sights of financial services CMOs in the coming year.
There have been a few pieces of banking industry news recently that, taken together, are signs of the pace picking up in the industry's transformation - and the importance of digital to both the way customers transact and consume media and content. With face-to-face customer opportunities waning, how fast are banks working to replace those opportunities where customers spend their digital time and are in the right frame of mind?