This blogger graduated from Goldman Sachs' 10,000 Small Businesses program. Goldman Sachs is a partner of the What Is Working
Good news: brand loyalty is trending. Bad news: as a result, customers get more upset by disruptions, such as when their favorite products or services are unavailable or difficult to obtain.
History has shown repeatedly that business dreams are birthed through chaos and from the ashes of despair, new business ideas rise. I encourage all the small and black-owned businesses impacted by looting and fire in Ferguson, MO to stay in the game and to know that their customers are waiting for them.
"The prognosis going forward [in 1970s New York] was just terrible. It's hard to imagine now, if you didn't live through
These things weren't hard, or complicated, or even magical in nature. They were simple, small steps that just needed the time to be addressed.