Good news: brand loyalty is trending. Bad news: as a result, customers get more upset by disruptions, such as when their favorite products or services are unavailable or difficult to obtain.

History has shown repeatedly that business dreams are birthed through chaos and from the ashes of despair, new business ideas rise. I encourage all the small and black-owned businesses impacted by looting and fire in Ferguson, MO to stay in the game and to know that their customers are waiting for them.