"Expedia is a company that prides itself in providing the highest standards of quality customer service." So why was I treated so shabbily until my August double-booking situation was on HuffPost?

My issue: Two non-refundable tickets booked in exactly the same passenger name, passport number, and credit card, with Expedia and Alitalia telling me I should contact the other for resolution.

The larger players Lufthansa, British, and American have access to the credit markets (and government help) and are using this opportunity to gobble up weaker, struggling competitors.