bad-customer-service

Business
You've heard the line: "These stunts were performed by a professional. Don't try this at home." Well the same applies to battles with big businesses and the government. If you're facing an IRS audit, stay out of it.
Small Business
Small Business
A challenging combination of tighter wallets, new and evolving information channels, and rising customer expectations have created a complex consumer landscape that tests the ability of even the most seasoned chief customer experience officer.