Call Center

Picture the iconic sales rooms in movies like Wolf of Wall Street, Boiler Room, and Glengarry Glen Gary Ross: young professionals
The call center industry has not adapted quickly enough to a profound change in consumers over the past several years. Today's consumers are spoiled by breathtakingly simple user experiences on their mobile devices.
After learning of Rodriguez's lawsuit, other 911 dispatchers contacted his office to report their own alleged mistreatment
A woman should be able to politely deny a man’s request for her number, this number exists because that unfortunately is not the case.
At the mercy of the airlines, there is little customers can do but ride it out, literally. Directing passengers to websites to monitor travel alerts is not good enough when Grandma is stuck somewhere, completely outside of her element and ill-equipped to navigate the intricacies of air travel.
'Customer service -- May I help you?' We all long to hear those words, but more often than not when you call customer service you become trapped in the abyss of telephone hell -- a maze of automated systems, on-hold extended silences and frustrating pathways.
But on Wednesday there was good news for Foster -- and 600,000 others -- who received calls from Patel's companies. In response
The workers may not be "candidates for sainthood," Wang says, but they "deserve a lot of credit" for their patience. The
At least two people have quit their jobs at call centers over scripts that accuse Barack Obama of working closely with Bill