Not all heroes wear capes. Some wear scrubs.

As I tour the country, I often have the opportunity to visit children in the hospital as part of the community outreach efforts of Ringling Bros. and Barnum & Bailey®. These hospital visits always serve to remind me to be thankful for my physical health.

A major change is taking place in social media these days: Leading-edge companies are moving from "liking" to leading. The next step will be much deeper as the leaders recognize that social engagement is an opportunity to redefine the client service experience, be proactive is delivering customer care and differentiate in new ways.