communication skills

3. Don't Speak When Angry: That's what we call a "loose/ loose" situation - using emotional volatility as a management tool
You may even introduce two-tier loyalty program; one for new customers, and one for those who are regulars. It is well known
And much like being a self-starter, problem solving is largely a skill that you develop through experience. It is often the
Great communicators are experts when it comes to reading body language. They can read facial expressions and other non-verbal
Hearing the words "I need you to attend this networking event tonight on our behalf" can trigger a series of extreme reactions in an otherwise rational person. The range of discomfort can vary from apathy and weariness to aversion, distress and even a rising tidal wave of nausea, at the thought of forced social interaction.
Parents need to be around when it matters for their kids - crisis times such as down days, difficult exams, relationship breakdowns, changes in family dynamics and important transition times. How do you know what stresses them out? How do you make it clear that you are available anytime your child needs to talk.
“I’m sorry, okay?!” does not work.
My neighbor asked me to help her husband die peacefully at home. This was not a request to hasten his death. Distressed by his marked physical deterioration, she reached out to me knowing I am a geriatrics and palliative care physician.
Obnoxious people rarely recognize themselves -- until they get tired, fired, or lonely. If you have one of these people in your workplace, stand clear until they get help. Otherwise, they create havoc and resentment for all concerned.
Many professionals fear speaking to their boss or a roomful of strangers not because of the planned presentation, but for the unplanned: what if they ask me a question I can't answer?
Act 6: The agent DOES call back with complete answers--confirming the information he had given the previous evening. So I'm
It takes under thirty steps to get from my car to my office building door - fifteen seconds from one place to the other. Even so, during this morning's "walk," I couldn't avoid being confronted with the kind of behavior that inadvertently screws up workplace cultures and renders managers and their groups ineffective.
Our world is drastically different than when I was growing up. It seems to me that we're always in touch with each other
Our job and the job of our tech consultants that we contract out to the world's best and most innovative companies, is to shoot straight. This often requires addressing issues and problems that people would rather leave uncovered.
The soul destroying, heart breaking, what-am-I-doing-here type jobs where you felt like you were climbing Mount Everest every
Having the following communication standards might help: Strong communicators read body language: Words are never the whole
Since moms get blamed for so many things that go wrong in the world, we might as well point an accusatory finger at them for the poor communication habits of their offspring. Who else besides dear ole mom would cover for you if you picked up these bad habits on your own?
One thing we agreed on is that he did not "get the coaching stuff"-- but he sure gave us a good laugh! This is one of my
"Let me tell you a story." Consider this a rough transition line. You have much better choices than this clunky statement
Solid couples adorn themselves, their family members and each other with kindness -- leaving little room for resentment and negativity. They add more positive interactions throughout the day and support one another through gratitude, admiration and laughter!