When we categorize everything on the same level, it's difficult to prioritize what should be done now and later. As the deadline looms, my quality of writing is in danger of declining all because I just had to check my email.

By the looks of his laptop, Robbert Van Els could be mistaken for a secret agent. His screen is an explosion of urgent files -- a master control center for managing clandestine operatives.

I've contacted customer service by phone several times, and the representatives from India cannot assist me. The best they can do is tell me to wait three to five business days, then eight business days, and so forth.