As consumers become more knowledgeable about what other consumers are experiencing, the demands for excellent customer service increase. The vast majority of consumers say they will walk out of a store if they receive inadequate assistance from employees. Nowhere is this more impactful than in the luxury market.
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Our elected representatives would rather upset those who come back from the office or the factory than those returning from the supermarket. The person elected chooses to encourage the lowering of product prices because that appeals to the consumer, even though this decrease favors imports and hurts local workers. The elected official chooses to increase taxes on work and to lower taxes on consumption: more income tax and less value added tax.
We found that the new models have made substantial progress on energy efficiency compared to their predecessors, the PS3 and Xbox 360. But despite these power-saving advances, the new consoles' higher performance and new features result in up to three times higher annual energy consumption than their predecessors.
As consumers, you've been enjoying a lot of power lately. Thanks to digital tools and an abundance of information, you can generally ask for and receive much more individualized service from your favorite service provider -- whether it be an insurance company, car dealer, a retailer or a bank. But this may only be the beginning.