As companies vie for the coveted attention of digital-savvy consumers, it is becoming increasingly difficult for new brands
Americans are conflicted over whether Christians like Colorado baker Jack Phillips should have the right to refuse service to queer customers.
Maurice Rucker said he was not going to stand for racist treatment.
In my opinion, the customer experience is sorely lacking in businesses and has been trounced by the overwhelming desire for more digital.
She's getting everyone's sports bra in a twist.
When you're on the road this summer, you'll know you're dealing with a reputable company when it offers you something before
What your company offers and the way it operates will make it very easy for some people to work with you, but much harder for others.
Your customer service department is the most important. Here are four ways you can leverage your customer service team to effectively manage customer loyalty, build relationships and turn customers into fans.
Last week, the Internet was a buzz with the recording between Ryan Block, former CEO of Engadget, and the representative from Comcast. Mr. Block and his wife called to terminate their Comcast service.