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Fire Department Joins Net Neutrality Suit After Verizon Cuts Data During Wildfire
Verizon says poor customer service is to blame, not the repeal of net neutrality.
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'The Daily Show' Leaks Starbucks' Training Video, And It's Hilarious
The video provides lessons on how to greet black customers and how to write their names on cups.
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A Pizza Hut Customer Asked For A Joke. The Punchline Got An Employee Fired.
Now people are demanding #JusticeForPizzaGirl.
Uber Customer Service Rep Changes Woman's Name To 'Bitch' After She Complains
"Companies do not have the right to treat you this way," she told HuffPost.
Passengers Aren’t The Priority For United Airlines
CEO, Falcon + Wolf and Professor New York University School of...
The airline's tone-deaf public relations response to its most recent controversy demonstrates disregard for customers.
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What United Airlines CEO Oscar Muñoz Should Have Done
Building. Business. Relationships. Yes, the belt guy from Shar...
There's bad customer service and then there is just bad policy. This is both.
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What Will United Do Now?
Author, member of the Sales & Marketing Hall of Fame and Profe...
Dragging a paying customer off your plane ― to make way for your employees to fly ― is pretty hard for United to defend. So
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“I’m Sorry"--The Two Tragically Forgotten Words In Customer Service
President of Professionalism Matters, a corporate training/key...
Unfortunately, I was one of those frustrated passengers caught in the midst of the recent spring break travel nightmare that
New Monopolies Could Mean Higher Prices And Worse Service. Here's How To Sidestep Them.
Author, How to Be the World's Smartest Traveler (and Save Time...
The term “monopoly” gets thrown around a lot by frustrated consumers but never positively and rarely accurately. For example
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I Shouldn't Have To 'Pass' On The Phone For You To Take Me Seriously
Customer Service Racial Bias
Yes. I can speak and understand English quite well.
Do you have info to share with HuffPost reporters?
Courtesy of Ann Brenoff
I'm Still Paying For My Dead Husband's Cell Phone Because I Don't Know His Childhood Friend's Name
Make a record of your passwords, folks.
On Valentine's Day: 4 ways to bring true love into your Customer Relationships
Founder and CEO, ConvergeHub
Listen with empathy No relationship is perfect all the time. There will be times in every relationship when issues are raised
Why Do Brands Hate Me?
Award-winning Creative director, Speaker & Writer
I was traveling in business class recently. Before getting to the airplane I decided to spend some time at the business lounge
Retail Recovery Ain't No Spoonful of Sugar
Writer and Cultural Commentator
Retail recovery is a job that requires a human skill set: manual dexterity, attention to detail, perseverance, and determination
Gary Kelly Defies Gravity at Southwest Airlines: Meet a CEO with a stellar personal brand
Stacey Ross Cohen
President and CEO, Co-Communications; Personal branding expert...
On the workplace review website Glassdoor, Southwest is rated one of the top places to work in the U.S. Excerpts from employees
The Customer Still Matters: Lessons From 2016, Leadership For 2017
Michael D. Shaw
Business owner, commentator, righter
When customers experience success, more than likely operations run flawlessly. Customer loyalty takes hold.
Hey, Product Manager: Your Customers Are Furious!
Brian de Haaff
Co-founder and CEO of Aha! — the world's #1 roadmap software
Another reason to embrace the criticism? It tends to be rare. In fact, one researcher found that only 4 percent of dissatisfied
5 Sales Tactics To Win More Customers This Holiday Season
Entrepreneur, Creator, and Business Consultant
Offer Great Deals And Make Them Obvious Before the holidays, you should have planned out a few key promotions, and determined
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