Damage Control

Queer Voices
Our presence is often highly visible but routinely ignored. So much so that we sometimes resign to voicelessness.
Politics
I've been one of the early founders in the modern field of crisis management since 1982. After all this time, no one even comes close to the number of hateful, inflammatory, and downright ugly statements than those that have been uttered consistently by Donald Trump.
Business
As we track Uber's crisis management, we should look less for cinematic gestures than some combination of practical operational
Politics
The Hillary Clinton e mail scandal has metastasized at the same time that America has become a nation of crisis managers. We know this because with every new scandal pundits and citizens alike cite the "bungling" of the "handling" as the key reason for the mess.
Entertainment
Trump's shoot-from-the-hip style is appealing to many at the moment, but outspokenness can quickly devolve into tantrum, which will eventually become a problem on the way to the Oval Office.
Tech
In the past few weeks, we have seen ample evidence that technology breaches have replaced product recalls as the crisis management challenges of our present and future.
Politics
I was raised in New Jersey and have associated the Confederate flag with slavery for as long as I have known of its existence. It will be impossible to dislodge that perception from my mind however hard I may seek to be open-minded.
Weird News
Ambition and bullshitting go hand in hand, but there is a difference, albeit sometimes a subtle one, between puffing up hard kernels of truth in one's background and lying about who you are and what you've done.
Sports
As with all modern scandals, when news broke last week of the FIFA bribery arrests, the death watch questions began: Can FIFA survive? What do they have to do to emerge from this scandal? I would add another question to the list: Does FIFA really have a crisis?
Sports
We all know the ruling: New England Patriots quarterback Tom Brady, the Adonis of the NFL, has been suspended for the first four games of the upcoming season. The tactical reality is complicated and dependent upon Brady's strategic options, which include the following.
Politics
As the political season heats up, don't look for brilliant judo moves from the Clinton campaign. It's just not how crisis management reliably works for the Clintons. Rather, look for a sloppy fight, loaded with a grab bag of tactics, none of which, by itself, needs to be brilliant to be effective.
Business
It's easy to pontificate about how to properly manage the fallout from cyber attacks, but a lot harder to actually do it, as Target has learned since its landmark Christmas 2013 uber-breach.
Media
The main question I've been asked since The Jinx bowed last Sunday is why do people in trouble feel the compulsion to go on camera -- I'll call it "dursting" -- when nothing good can come from it?
Media
Whenever a mess like the General David Petraeus affair blows up, I am asked by friends, acquaintances, students and journalists to handicap the state of play. The challenge is that no matter how hard I try, I'm lucky if I can get across one semi-cogent sound bite or bottom-line conclusion in most exchanges.
Latino Voices
Presently, it's Mitt Romney's turn. After a trouncing in headlines such as the New York Daily News' "Mitt Hits the Fan," over his tacit dismissal of 47 percent of the electorate as freeloaders, he's making the damage control rounds.
Business
Barclays isn’t the only one doing damage control in the wake of a scandal that’s cast widespread doubt on the credibility
Sports
The Penn State scandal not only marks the end of Coach Joe Paterno's brilliant career, it is the death knell for the old crisis management canard that a good reputation is a bulwark against future bad news.
Politics
Congressman Weiner has fallen from grace with meteoric speed and his potential social restitution will be decidedly gradual. But will his experience of utter humiliation eventually make him a better public servant and a better human being?
Politics
Bush's best option was to use this autobiography to certify who we already knew him to be. Of course, this wouldn't have worked amidst the vapors of Hope and Change. But in today's political climate, it certainly does.
Politics
Sigh. "Republicans have also been telling us for years and years that the free market always does everything better and cheaper