Employee engagement

We are fascinated by motivation, its origin, how to obtain it, keep it, fuel it and more. We have motivational speakers, self-help books and gurus all available and ready to help us be and stay motivated. But motivation, like so many other human emotions or thoughts, rises and falls, or more aptly ebbs and flows.
The phrase "The customer is always right" is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service; however, I think businesses should abandon this phrase once and for all.