For example, Ms. K. said to me, "If they like my sculpture, I fear I'll ultimately disappoint them with my next piece." 3
If you can't fix an error before you arrive, the best time to say something is at the moment you notice it. Too many travelers wait until they're home to speak up, and by then, the company's options for redemption are limited.
A French rail company makes an expensive mistake when they ordered 2,000 trains that were too wide for the platforms.
Should we really have to deal with these super-complex rules that the airline industry throws in our way? We shouldn't have to absorb pages of complex information in order to fly with a little class. The fix is pretty simple. It is equal parts reform and disclosure.