'Hi, my name is Shari and I am excited to be at this conference/retreat/class.' This is how it usually begins. We all go around the room and introduce ourselves, give a reason or two why we are here and it moves onto the next person. But at my most recent retreat, I decided to try something different.
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I hate to burden you airlines with another complaint, but really, can't you do just a few things to make life easier for travelers with hearing loss? I hope you realize that we represent one in five of your customers. Of the 50 million Americans with hearing loss, quite a few end up on your airplanes.