The days of returning to a wrinkle-free duvet are likely gone. Forget fresh towels, and accept that your trash might never get taken out during your stay.
"Do we celebrate these steadfast retail and hospitality professionals? Not anymore. In fact, should they dare to fail to meet our pre-pandemic expectations, we might hit them with an 'I want to speak to the manager.'"
A showdown at a ritzy South Florida hotel raises questions about who's going back to work after the coronavirus pandemic: veteran workers, or younger, cheaper replacements?