Gap reaped nearly $3 million in additional revenue from stores participating in the study, but hasn't committed to stable scheduling.
Employees have been concerned about losing work hours since the company introduced new software.
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Urban Outfitters isn't as much of an outlier as you think.
The news comes months after the company promised to increase its starting wage to $9 an hour.
Gap becomes the latest major retailer to give its workers more flexibility.
Pay increases hit a new record, but there's a huge catch, a new study shows.
Instead of greater freedom over our work and family lives, "flexibility" now often means that workers need to come in whenever the employer wants them and are sent home when demand is slack. Employers have adopted the language of "flexibility" but rebranded its meaning.