jeff smisek

Smisek's failed leadership at United Airlines illustrates exactly how this CEO self-dealing scheme works to the advantage of wealthy executives and shareholders while damaging workers, communities, customers and corporations.
The investigation looked into dealings with the Port Authority of New York and New Jersey.
Consider this advice: drop the risky outsourcing; treat your employees as Southwest does; and stop ratcheting up the fees for baggage, changes of reservations, etc. Unless, that is, you believe that customer backlash, investigations by media and lawmakers and lower job gratification are not anywhere on your horizon.
Last month, I passed the 25,000 mile mark and became a Premier Silver member on United Airlines. I expected the typical feelings of pride and self-importance that "status" usually confers, but my feelings were tempered by the many bad experiences on United in recent months.
Are you out of touch with your customers? It may seem a simple question, but a lot of companies are. As I sit on my United