James Runcie oversees a division that has consistently failed to protect students from allegedly abusive loan contractors and colleges.
Navient Corp., formerly Sallie Mae, encouraged call center workers to rush struggling borrowers off the phone rather than explain debt-relief programs.
No one has been held accountable for a bungled probe into Navient Corp.
The Education Department conducted a "sham" investigation into whether Navient Corp. overcharged active-duty servicemembers, an audit shows.
The nation's largest student loan specialist is under investigation by multiple government agencies for allegedly mistreating borrowers.
Investors flee Navient Corp. as concerns mount.
A small change could mean a big improvement for Americans with federal student loans.
Congress and the Obama administration seem to believe U.S. households don't need further protection from the financial industry.