Uncle Jesse's not holding back.
You're not going to satisfy everyone, and on some occasions, the customer isn't right, but you should certainly do your darndest to try and find common ground, and head off problems at the pass, without compromising your basic business needs.
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Reviews found on such websites as Yelp, Google Places and Citysearch can make or break a local business.
Bill Morris at The Millions drew our attention to this Marketing Science research paper that explores the impact of negative
This year has seen its fair share of authors kicking off about poor reviews, from Alice Hoffman, who called a Boston Globe