The Art of Crisis Leadership elaborates on "reputation elasticity" with the examples of Starbucks, Google and Amazon and quotes wisdom from Warren Buffet. The chapter describes crisis-prone industries, consumer relationships and reputation capital.
How do sports fans reconcile their fandom with their morality? By arbitrarily deciding what they will choose to care about and where they will draw the line. There are many complex factors that enter into these decisions.
Not one speaker discussed the league's handling of players charged with committing domestic violence.
Having managed crises and public relations disasters for the past three decades, I can't help but see the headlines through a particular lens. Suffice it to say, as far as PR goes, 2015 did not disappoint.
Stephen A. Smith didn’t change his tune on Hardy until Deadspin’s report. That’s wrong.
The last 12 months were a watershed for domestic violence. Famous athletes faced real scrutiny for the acts of violence they committed, survivors took control of the conversation with a viral hashtag, purple nails expanded the dialogue nationwide, and there were also incredible advocacy wins.