service industry

"Do we celebrate these steadfast retail and hospitality professionals? Not anymore. In fact, should they dare to fail to meet our pre-pandemic expectations, we might hit them with an 'I want to speak to the manager.'"
"There was a palpable tension every time the front door swung open. Greeting each newcomer felt like attempting to defuse a bomb."
Josie Morales doesn't regret joking about a customer’s very elaborate Frappuccino order, saying “I feel like it brought some light upon how crazy orders can be.”
Telecommuting tends to be a luxury for higher earners. The nature of service jobs, in particular, can make it impossible.
The Labor Department acknowledges in an analysis that its new proposal on tipped workers might accomplish just that.
"We love you!" Carol said. But Anilee, 30, the mother of two toddlers who also has been a photojournalist and studied to
When we imagine the life of a server, many of us think of the struggling 20-year-old cocktail waitress who doesn’t have a
A healthy work environment doesn't include bleeding feet.