The Education Department conducted a "sham" investigation into whether Navient Corp. overcharged active-duty servicemembers, an audit shows.
The department's internal audit into service members' student loans contradicts previous findings that they were mishandled.
The CFPB’s accusations are primarily based on an analysis of roughly 1,300 complaints it has received from military personnel
Horn, the Education Department spokeswoman, said the department’s rules at the time required service members to specifically