student loan servicing
Navient Corp., formerly Sallie Mae, encouraged call center workers to rush struggling borrowers off the phone rather than explain debt-relief programs.
No one has been held accountable for a bungled probe into Navient Corp.
The Education Department conducted a "sham" investigation into whether Navient Corp. overcharged active-duty servicemembers, an audit shows.
The debt load of the typical recent college graduate has nearly tripled, while starting wages have remained flat.