the leapfrog group
At the heart of the patient-centered care movement is dignity and respect -- for a patient to feel heard, safe, and informed. We can't do it with pillow mints alone.
"You can be a hospital with a mortality rate that's twice as high as your neighbor's down the street, and the financial consequences of that are pretty trivial."
Hospitals need to find more sophisticated approaches to this new era of consumerism and transparency. To understand the bankruptcy of their current strategy, think of it this way. Imagine that movie studio heads formed a committee and wrote a report denouncing all the film reviewers.
A. Assign additional employees to check the sales receipt after every purchase and check each customer's grocery cart before