MTS Allstream: 183 complaints(01 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:HO)
Koodo Mobile (Telus): 199 complaints(02 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:Canadian Press)
ComWave: 282 complaints(03 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:HO)
Videotron: 291 complaints(04 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:Canadian Press)
Wind Mobile: 635 complaints(05 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:Canadian Press)
Virgin Mobile (Bell): 776 complaints(06 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:Canadian Press)
Telus: 883 complaints(07 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:Canadian Press)
Fido (Rogers): 998 complaints(08 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:Canadian Press)
Rogers Wireless: 3,803(09 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:Canadian Press)
Bell Canada: 3,912 complaints(10 of26)
Open Image ModalSource: Commissioner for Complaints for Telecommunications Services (credit:Canadian Press)
QUESTION(11 of26)
Open Image ModalHow much of the code is new? (credit:Getty Images)
QUESTION(12 of26)
Open Image ModalAre there any restrictions in the code that will prevent the cost of two-year contracts going up as a result of the new rules? (credit:Getty Images)
QUESTION(13 of26)
Open Image ModalHow will the shorter contract length affect handset costs? (credit:Getty Images)
ANSWER(14 of26)
Open Image ModalAnswer from Steve Anderson, executive director of OpenMedia.ca, a wireless consumer advocacy group: It’s unclear. There’s no market reason while the cell phone companies would suddenly raise the cost of cellphone service because people are on shorter contracts. So if they do that it’s really just price gouging. They could try and raise upfront handset costs, but the Canadian companies have higher revenue per user than any other telecom companies in the world and other places where we have two-year contracts, the device cost is not higher than it is in Canada, a great example is the U.S. \n\n(Pictured: Steve Anderson of OpenMedia) (credit:OpenMedia)
ANSWER(15 of26)
Open Image ModalAnswer from Lawford: It’s call your bluff time. The CRTC is saying “let’s see if it’s true that really your costs are so high and that really you\'re subsidizing these devices so much, or is it that you’re locking people in so the contract is longer than the usable life of the device?” If we send people back in the market every two years is that going to make competition pick up the slack. If they all go up in lockstep, [then] the Competition Bureau should be looking into what’s going on. \n\nPictured: John Lawford of PIAC (credit:John Lawford)
QUESTION(16 of26)
Open Image ModalThe new rules allow a fully purchased handset to be unlocked immediately or a subsidized handset to be unlocked in 90 days. What effect will this have? (credit:Getty Images)
QUESTION(17 of26)
Open Image ModalAre providers allowed to charge a fee to unlock a phone? (credit:Getty Images)
QUESTION(18 of26)
Open Image ModalWhat are the effects of the new rules on people who are not on a contract or already have their phones unlocked? (credit:Getty Images)
QUESTION(19 of26)
Open Image ModalDo the caps mean the carriers will cut off your data or roaming after a certain point? (credit:Getty Images)
QUESTION(20 of26)
Open Image ModalWhy did the CRTC decide on two-year contracts, rather than one year, the direction the rest of the world is taking? (credit:Getty Images)
QUESTION(21 of26)
Open Image ModalAre the new rules on three-year contracts retroactive? Can I get out of a three-year contract today? (credit:Getty Images)
QUESTION(22 of26)
Open Image ModalCan a consumer use the new rules as an argument to fight an \"outrageous roaming bill\" they receive before they are technically protected? (credit:Getty Images)
QUESTION(23 of26)
Open Image ModalIf you decide to get out of a three-year contract after 2 years, do you still have to pay fees like the cost of the handset? (credit:Getty Images)
QUESTION(24 of26)
Open Image ModalSky high billing is the biggest concern in Canada. Why weren\'t rates per second and per megabyte addressed? (credit:Getty Images)
QUESTION(25 of26)
Open Image ModalWill providers have to show separately the handset cost consumers pay each month? (credit:Getty Images)
QUESTION(26 of26)
Open Image ModalSo is there any incentive before or after the rules come into effect in December to choose a three-year contract? (credit:Getty Images)