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Marijuana Dispensaries In B.C. Have An Image Problem

Marijuana dispensaries in B.C. have yet to define why they exist, who they are for and why anyone should care. They live nostalgically in the anti-establishment, authority-bucking era of sticking it to the man. Changes in legislation and evolving market conditions demand that the medical marijuana industry grow up.
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This week saw the start of a public hearing in Vancouver on the proposal to regulate marijuana dispensaries. It has sparked much debate with 150 people set to speak on the topic.

There are currently 94 dispensaries in the city, a number which has grown quickly over the last three years.

As a branding expert, I've noticed there is a gaping disconnect between the purpose of these dispensaries and their branding.

Marijuana dispensaries in B.C. have yet to define why they exist, who they are for and why anyone should care. They live nostalgically in the anti-establishment, authority-bucking era of sticking it to the man. Changes in legislation and evolving market conditions demand that the medical marijuana industry grow up.

The starting point for building a brand identity that reflects the positive benefits of pot and its dispensaries is to go back to defining what they are.

  1. They are dispensaries. For this, there are a number of visual references which will help us see them as that.
  2. They exist to give comfort, to heal and to advise. There are also many visual cues that would help people see this.
  3. People care about them for diverse reasons - from NIMBYism (Not In My Back Yard) to advocacy for their existence. All of this needs to be taken into account in identifying the purveyors of this drug.

The pot leaf itself is wilting under so much historical baggage that its image immediately conjures a stew of tie-dyed, mid-20th century rebellion mixed with hippies and Bob Marley ballads.

What does that have to do with dispensaries that purport to offer medical comfort? It is time to break the ties with the gritty history of cannabis activism and get on with identifying marijuana dispensaries for what they are.

There are regulatory issues under which all involved in the production and sale of marijuana must operate. Licensed producers were warned in November 2014 in a letter from Health Canada to adhere to strict guidelines defining what is acceptable and not acceptable in identifying the product. It cannot be promotional in nature, nor make any claims as a "...treatment, preventative or cure..."

Dr. Laila Benkrima, chief scientific officer at licensed producer Nomis Holding Ltd., elaborates on this by saying: "So, no medical claims, no colourful description of reminiscent aromas or evocation of higher state of consciousness are allowed in the website, packaging, promotional materials and advertisements."

The industry needs to look to design professionals to help them find the right visual language so that they can fit into the mainstream and access the customers they will need. They will want to blend into shopping areas with identities that respect their unique benefits.

The surrounding neighbourhoods demand a level of comfort for their residents, so branding that reflects the positive purposes of dispensaries will make them more welcome and less like a square peg in a round hole.

Of foremost consideration are the clients of these dispensaries. They currently experience varying degrees of social stigma walking into clinics with blacked out windows and amateur branding inspired by faded hippie culture. Any business needs to understand its customers, and the customer base for dispensaries is changing and growing.

Many people imagine branding to be that advertising-fueled hucksterism that puts lipstick on pigs, and in some cases this can be true. But professional brand experts find honest ways to visually represent their clients.

My company Ion has recently branded the Nomis. They needed to look as clinical and sophisticated as they aspire to be, and the identity developed for them reflects that tone. It is clean, simple and honest. It speaks to the clinical use of cannabis, all without a cannabis leaf in sight.

It has the net effect of making the viewer feel reassured and confident in the company they are dealing with. It says that this company is serious and here for the long term.

Realistically, would any dispensary or licensed producer want anything less in their identity? Would any company in any field expect their brand to do anything less?

It's time for the medical marijuana industry to grow up.

ALSO ON HUFFPOST:

10 Ways Legal Marijuana Could Change The Food World In The Next 10 Years
Restaurant chains will follow Taco Bell's lead and introduce stoner-friendly dishes.(01 of10)
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It's no secret that people tend to enjoy fast food after smoking marijuana -- blockbuster movies have been built on this premise. But most fast food companies have been reluctant to explicitly cater to the stoned market, for fear of driving away their more conservative patrons. Taco Bell has been more open than most about its friendliness to such customers -- and has found tremendous success with this strategy, selling billions of dollars worth of reefer-friendly dishes like Doritos Locos Tacos. As the stigma around marijuana wanes over the next decade, other chains are sure to follow suit. (credit:Taco Bell)
Food delivery companies will target lazy stoners.(02 of10)
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Food delivery companies like Seamless have already become famous for releasing funny ads that highlight the advantages of ordering meals delivered to your house rather than going out to eat. So far, most of these ads have focused on relatively tame obstacles to leaving your house, such as bad weather. But these companies have already branched out into racier territory by advertising on pornographic websites, so it's only a matter of time before they do the same to lazy stoners. (credit:ASSOCIATED PRESS)
Edibles will become a major industry.(03 of10)
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Walk into any decent marijuana dispensary in Denver or Los Angeles, and you'll find a plethora of marijuana-infused edibles that go way beyond the classic brownie. Faux Sour Patch Kids, sodas, chocolate-covered blueberries, you name it. These goodies have traditionally been pretty homespun: A dispensary employee might make them, or they might be contracted out to a home baker. But increasingly, edibles are made by large companies that sell to many dispensaries, and they have sophisticated branding and packaging that would be right at home on any supermarket shelf. As legalization spreads, this will only become more common. It wouldn't even be out of the question for some food conglomerate -- a Hershey's, PepsiCo or a Unilever -- to get in on the action at some point. (credit:ASSOCIATED PRESS)
Stoners will explore healthier types of munchies.(04 of10)
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Want to know the secret recipe for the most delicious healthy snack? Smoke weed beforehand. Though most people associate the munchies with greasy, fattening foods like nachos, jalapeño poppers, or chocolate chip cookies, the truth is that smoking marijuana makes almost every food taste better -- including raw fruits and vegetables. Seriously, if you put a platter of crudité in front someone who's high, without giving them an alluring cheesy alternative, they will glut themselves with the healthy foods. Over the past 10 years, people have been smoking more weed and becoming more health-conscious. These two trends are on a collision course that will surely lead stoners to embrace healthier choices when they have the munchies. (credit:ASSOCIATED PRESS)
Cultivators will develop appetite-suppressing strains of marijuana.(05 of10)
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This one sounds crazy. After all, didn't those first four changes all rely on the assumption that marijuana makes people ravenously hungry? Yes. And it does. Usually. But there are actually a few chemicals that naturally occur in cannabis plants that seem to suppress rather than increase appetite, notably tetrahydrocannabivarin, or THCV. So weed cultivators have started to explore the idea of crafting a new strain of marijuana that not only doesn't give you the munchies, but actually gives you a kind of reverse munchies, nipping hunger in the bud, so to speak. If done right, this could even be a promising treatment for obesity at some point in the future. (credit:Alex Wong via Getty Images)
Restaurant menus will highlight stoner-friendly dishes.(06 of10)
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For years now, pioneering chefs like Roy Choi and David Chang have explicitly credited marijuana and its taste-heightening properties with fueling their creativity. They've created countless dishes that taste amazing when you're sober but even more amazing when you're stoned. So in the future, if marijuana were more socially acceptable, they might start highlighting these dishes on their menus. Maybe they'll create special "Stoner's Menus," analogous to children's menus, or put little marijuana leaf icons next to certain dishes, like the symbols some restaurants already use to point out dishes that are spicy, vegan or gluten-free. After all, everything has a way of sounding delicious when you're in a certain state, so some guidance would be much appreciated. (credit:Oliver Propst/500px)
Restaurants will serve weed-infused foods.(07 of10)
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This one isn't new, strictly speaking. In 2010, after Colorado legalized medical marijuana, a man named Steve Horwitz opened a cannabis-focused restaurant called Ganja Gourmet, where he served marijuana-infused foods to certified medical marijuana patients, even allowing them to spoke joints while they dined. But it was shut down in 2011 after the City of Denver passed a law banning on-site consumption of marijuana.

Horwitz, however, thinks it's only a matter of time before he and others in the marijuana industry return to the model he pioneered back in 2010.

"It was the future of cannabis about 10 years too soon," he told The Huffington Post. "It's not going to happen in 2016, but maybe by 2020, we'll have legal marijuana in the whole country and we'll start to see more marijuana restaurants open up."

A whole corps of talented chefs around the country have already started preparing for such a future by developing recipes for truly delicious marijuana-infused foods, and famed cannabis cook Matt Gray is even writing a 200-page cookbook of all-gourmet dishes containing marijuana. The most likely scenario would be that only special marijuana-focused restaurants would ever serve their patrons salads with weed-infused vinaigrettes or cannabis-laced cheesecakes -- at least in the immediate future. But maybe, years from now, "normal" restaurants will get in on the action as well.
(credit:Oliver Propst/500px)
Professional marijuana sommeliers will help pair foods with strains of weed.(08 of10)
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These last three predictions are verging on science fiction territory; the marijuana legalization movement would have to accelerate rapidly for any of them to happen in the next 10 years. But the movement already has a great deal of momentum, so none of them are out of the question.

The first, and most urgently wished-for, is the mainstreaming of weed sommeliers. These trained experts in marijuana -- employed by either dispensaries or restaurants -- could point people to specific strains of marijuana that, because of their psychotropic effects or their aromatic qualities, could pair particularly well with certain foods. But for the position to really be effective in restaurants, patrons would have to be allowed to smoke or otherwise consume marijuana on the premises.
(credit:Shutterstock / Minerva Studio)
Restaurants and bars will serve marijuana-infused alcoholic tinctures.(09 of10)
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You already know that marijuana can be easily infused into fats and oils. Less well-known, though, is the fact that it can also be infused into alcohol. A few stoners have already taken to infusing their own marijuana tinctures, which are sometimes called "the green dragon," a reference to absinthe's nickname, "the green fairy." It's not totally inconceivable that at some point, marijuana laws would be relaxed enough to allow restaurants and bars to make and serve such tinctures as well. Horwitz, however, doesn't see it happening soon.

"There's so much regulation right now that it seems very unlikely," he said. "Restaurants already have to apply for a liquor license if they want to serve alcohol. And even if the laws at some point allow on-site consumption, they would probably still have to apply for a marijuana license if they wanted to serve marijuana, and I can't see a restaurant that has a liquor license being approved for a marijuana license as well. They'll probably have to choose one or the other."

There are also serious concerns with intoxicated driving. But hey, stranger things have happened.
(credit:SHUTTERSTOCK / BOCHKAREV )
Smoking sections, or at least vaping sections, will make a comeback.(10 of10)
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Remember smoking sections? Those parts of restaurants and bars where you were allowed to smoke inside? They're a distant memory across most of the country; not even bar-happy New Orleans has them anymore. And marijuana can expose bystanders to harmful secondhand smoke, just like tobacco. So the pendulum would have to swing very far indeed for marijuana smoking sections to pop up in many restaurants.

Perhaps a more likely scenario would be the rise of vaping sections open to those inhaling marijuana using vaporizers and inhaling nicotine using electronic cigarettes. The vapor they exhale does contain some odor and chemicals, but at much lower levels than traditional smoke, so some people are in favor of their spread. On the other hand, more and more cities have started to ban the use of electronic cigarettes at indoor public places like restaurants, so this, too, seems like a long shot.
(credit:ASSOCIATED PRESS)
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